Are you a customer-focused professional who enjoys helping others, resolving billing and service questions, and supporting a team that serves the community?

If you are detail-oriented, flexible, and thrive in a fast-paced environment, Citrus Heights Water District invites applications for the position of Customer Service Technician.

Please visit our website at https://chwd.org/about/careers/ to learn more about this opportunity.

SALARY RANGE:

Customer Service Technician: $31.34 - $42.31 hourly

WORK SCHEDULE AND BENEFITS:

The District observes a 4/10 work schedule, Monday–Thursday, 10-hour days. The regular work schedule for this position is 7:00 a.m. – 5:30 p.m.

POSITION DESCRIPTION, DISTINGUISHING CHARACTERISTICS, AND QUALIFICATIONS:

Under immediate supervision, the Customer Service Technician performs a variety of customer service and billing support duties, including processing payments, maintaining customer accounts, responding to billing inquiries, and coordinating service orders. The position also provides administrative support to an assigned supervisor and performs related work as required.

This is the entry-level class in the Customer Service series. Employees in this class typically have little or no directly related work experience but demonstrate the ability to perform the full scope of duties and meet performance standards. Incumbents work under close supervision while learning job tasks, progressing to general supervision as procedures and processes are learned.

• Experience:
  • Two (2) years of responsible experience similar to Customer Service Technician is desirable.
• Education:
  • Equivalent to completion of the twelfth (12th) grade supplemented by coursework in business or accounting is desirable.
• License:
  • Valid California Class C Driver’s License may be required. A satisfactory driving record is required.

HE IDEAL CANDIDATE:

• Works independently while understanding the importance of communication and coordination with team members and customers.
• Demonstrates accountability, professionalism, and strong work ethic.
• Maintains a high level of integrity and ethical behavior.
• Provides excellent customer service and communicates clearly and courteously.
• Has strong attention to detail and accuracy in data entry and recordkeeping.
• Demonstrates sound judgment and problem-solving skills.
• Is able to multitask and adapt to changing priorities.
• Works cooperatively and effectively as a team contributor.
• Builds positive relationships with a diverse customer base.

APPLICATION PROCESS AND SELECTION PROCEDURE:

Applications, supplemental questionnaires, resumes, and cover letters must be submitted via email to hr@chwd.org. Materials must be complete and clearly indicate that the candidate meets the minimum qualifications. All statements made on the application and any supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from the eligibility list, or discharge from employment.

This position will be open until filled. The first review of applications will begin on Thursday, May 28th, 2026, and applications will be reviewed on a weekly basis thereafter until the position is filled.

Part I: Application - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and other documents can be emailed with your application to hr@chwd.org.

All completed applications and supplemental questionnaires will be reviewed for each applicant’s ability to meet the minimum work experience, training, and education qualifications.

Successful candidates will be placed on a Qualified Candidate List and may be invited to participate in in-person interviews. Specific dates will be provided to selected candidates.

All communication and notices will be sent via e-mail.

Additional inquiries about the position may be directed to the District’s Human Resources division at 916-725-6873 or hr@chwd.org.  Citrus Heights Water District is not responsible for the failure of digital forms in submitting your application.

Candidates with a disability who may require special assistance in any phase of the application or selection process should advise Human Resources staff by emailing hr@chwd.org.

The Citrus Heights Water District is an Equal Opportunity Employer.

About Citrus Heights Water District

The mission of the Citrus Heights Water District is to furnish a dependable supply of safe, quality water delivered to its customers in an efficient, responsive, and affordable manner. The District maintains over 21,000 water service connections in a 12 square mile urbanized service area territory with a population of approximately 70,000 residents in portions of the City of Citrus Heights, and the unincorporated communities of Fair Oaks, Orangevale, Carmichael and unincorporated Placer County. The District’s 2025 adopted annual budget is $36.2 Million. The District currently employs 40 full-time staff members, plus part-time staff. The District is governed by a three-member Board of Directors and led by a senior management team. Of the 40 full-time regular employees, over one-third of CHWD staff have post-secondary degrees. As stewards of the community’s water supply, the Citrus Heights Water District conducts its affairs with the highest ethical standards by emphasizing accountability, integrity, and collaboration. To achieve this goal, the District strives to create a team-oriented and safe work environment that empowers its staff, and supports pursuits for professional growth. Ultimately, the goal is to provide responsive service to the District’s rate-payers.

Connections working at Citrus Heights Water District