Career Center

Under direction, provides technical support, system implementation, maintenance, troubleshooting, and related services for the District’s information technology systems; monitors system performance to ensure performance and reliability standards are met; responds to complex user support problems; performs the technical and complex tasks relative to information technology services and programs; performs related duties, as assigned.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

•  Provides analytical support to District-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, network or communications infrastructure design, implementation, and administration, telecommunications, and website development and management. 
• Troubleshoots, diagnoses, and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies. 
• Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with departments to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users. 
• Provides professional support to a diverse range of business applications; evaluates and creates programs or databases for processing data; schedules application installation and upgrades; and works with departments to automate manual processes. 
• Designs and updates website front end systems; analyzes web content needs for departments and implements web-based products and applications; develops and maintains website policies and procedures; coordinates interdepartmental data sharing and system integration. 
• Participates in enterprise systems security; installs system security hardware, software, and related devices; monitors security system to identify any breaches; activates procedures and responses to system security issues; provides recommendations to mitigate risk. 
• Creates and manages employee access to computer systems, email, and various applications used by District employees; sets and resets employee passwords; audits employee usage of technology and equipment to ensure compliance with District policies; performs public records request searches of employee emails, documents, and files. 
• Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, workstation, server, database, peripherals, and infrastructure issues. 
• Conducts systems analysis in the design, implementation, maintenance, and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals. 
• Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions. 
• Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends awards; administers contracts to ensure compliance with District specifications, budget, and service quality. 
• Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards. 
• Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve the operational technology effectiveness and services. 
• Prepares and presents staff reports, and reports on special projects as assigned by the Director of Finance and Administration or other management staff. 
• Performs related duties, as assigned.

Knowledge of: 

• Operations, services, and activities of integrated information systems. 
• Operational characteristics of a diverse range of hardware and software systems. 
• Principles, methods, and techniques used in designing, developing, testing, and implementing software applications. 
• Methods and techniques of evaluating business need requirements to provide technology solutions. 
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues. 
• Principles and practices of network security management. 
• Principles and practices of contract administration and management. 
• Principles and practices of workflow analysis. 
• Database development and administration concepts including data conversion and file management. 
• Website design, development, and content management practices. 
• A diverse range of programming languages for assigned technology area. 
• Principles and practices of technical problem solving. 
• Research techniques, methods, and procedures. 
• Technical report writing practices and procedures. 
• Principles and procedures of recordkeeping and reporting. 
• Applicable federal, state, and local laws, codes, and ordinances relevant to the areas of responsibility. 
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. 
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. 
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. 
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. 

Ability to: 

• Provide professional support to a diverse range of the District’s technology programs. 
• Perform complex duties in the installation, configuration, administration, and maintenance of technology systems hardware and software in assigned program areas. 
• Participate in the design, development, testing, and implementation of new technology systems. 
• Evaluate, research, and diagnose complex user issues and recommend solutions. 
• Work with end users to develop enhanced applications for business process automation. 
• Document, review, assess, improve, and implement system processes. 
• Participate in the development and implementation of technology policies, procedures, and protocols. 
• Monitor systems operational effectiveness, reliability, or security vulnerability, and respond accordingly. 
• Integrate technology solutions across multiple platforms. 
• Understand the organization and operation of the District and outside agencies as they relate to the operation of the District. 
• Plan, develop, and facilitate end user training. 
• Prepare clear and concise technical documentation. 
• Understand and follow oral and written instructions. 
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. 
• Effectively represent the department and the District in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals. 
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. 
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. 
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. 
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. 
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: 

Education: 

• Equivalent to a bachelor’s degree from an accredited four-year college or university with major coursework in computer science, information systems. or a related field. 

Experience: 

• Two (2) years of progressively responsible experience providing professional support to information systems in assigned program area. 

Licenses and Certifications: 

• Possession of, or ability to obtain, a valid California driver’s license by time of appointment.

To learn more about the District and position, please view our job brochure by clicking the link below. 

IT Analyst Brochure