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Member Services Specialist – Retention/Outreach
Position reports to the Member Services Director Components of the position include: Member Services Position interacts with other association departments with a primary objective of implementing and managing programs that create meaningful experiences and engagement for members to exceed Association retention goals across all membership types. Oversees member engagement tracking and implements outreach to further engage members Initiates and implements processes and protocols to ensure excellent member service across the Association Implement annual dues renewal process in coordination with Database & Online Communities Specialist, Finance & Administration Director, and Member Services Director Provides assis


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