Mesa Water District is looking for a Senior Customer Service Representative to lead the Customer Services team! The Senior Customer Service Representative, under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for customer service, including interaction with the public and processing payments; resolves escalated customer conflicts regarding billing or meter issues; serves as technical resource; participates in developing and updating Standard Operating Procedures (SOPs); and ensures staff are appropriately trained. What We're Looking For: Someone who embodies Elite Customer Service Empathetic and kind philosophy with customers Ability to deescalate and resolve