San Ramon Valley Fire Protection District

Public Safety Dispatcher

Salary: $127,869.60 - $164,467.20 Annually

Closing Date:  3/28/2025 3:00 PM Pacific

Want to be involved in the full array of public safety communications services for Police/Fire and EMS? Are you interested in doing that as part of a dynamic and progressive team? 

This is an outstanding opportunity to become part of our dedicated team and to be actively involved in taking our District forward. The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS.

Incomplete applications will not be accepted.

THE POSITION

Under the supervision of a shift supervisor, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned.

The ideal candidate will possess a POST Basic Certificate, EMD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems.  Note:  The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered.   

Work Schedule:  Public Safety Dispatchers work a 48x96 schedule.
 
Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course. 

DUTIES
•   Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
•   Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
•   Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
•   Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.

BENEFITS:

Please visit our website to view a summary of benefits:

https://firedepartment.org/our-district/human-resources/benefit-summary

MINIMUM QUALIFICATIONS

Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications.

REQUIRED EDUCATION

Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. 

REQUIRED SPECIALIZED CERTIFICATES

P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application. 

REQUIRED EXPERIENCE

One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. 

HIGHLY DESIRABLE BUT NOT REQUIRED

Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch. 

Healthcare Provider CPR certificate.

APPLICATION PROCESS

Qualified candidates are encouraged to apply.  Candidates must apply online through Government Jobs at https://www.governmentjobs.com/careers/srvfire.