The Citrus Heights Water District is seeking a dynamic Information Technology Technician with a passion for participating in innovative projects and the ability to thrive in a collaborative, fast-paced setting. The ideal candidate will be adept at providing daily technical support and maintaining system integrity.

The position is a journey level technical classification that will report to the Information Technology Manager.  

Key Responsibilities include but are not limited to the following: 

• Install and configure personal computers (PCs), printers, and other PC peripherals such as scanners, cameras, and Personal Digital Assistants (PDAs); install and support various software and train staff in the use of hardware and software.
• Support and troubleshoot current PC operating systems; perform basic diagnostic testing; analyze root cause of problems and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain PC deployment images.
• Analyze failed equipment and perform repairs or return equipment to vendor, review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation; deliver computers, set up and train staff in their use.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices such as tablets, smartphones, and mobile hotspots. Set up and train staff in their use.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Stay informed of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades, and other upcoming changes.
• Order supplies, maintain and track inventory; assist in asset management of PCs, mobile devices, and related equipment.

This is a continuous recruitment and will remain open until filled. First Review of Applications: Monday, December 2, 2024. 

How to Apply

Applications accepted at: https://chwd.org/about/careers/

Experience and Training:

Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience:

Two years of responsible experience providing technical information technology support including hardware, software and help desk activities.

Training:

Equivalent to the completion of an Associate’s degree from an accredited college with major course work in computer science, information technology or a related field. Certification in one of the following programs may substitute for the degree:

• Cisco Certified Network Associate Routing and Switching
• Cisco Certified Network Associate Security
• Microsoft Certified Solutions Associate: Windows 10
• Microsoft Certified Solutions Associate: Windows Server 2016
• Microsoft Certified Solutions Associate: Office 365

About Citrus Heights Water District

The mission of the Citrus Heights Water District is to furnish a dependable supply of safe, quality water delivered to its customers in an efficient, responsive, and affordable manner. The District maintains 20,000 water service connections in a 12 square mile urbanized service area territory with a population of approximately 67,000 residents in portions of the City of Citrus Heights, and the unincorporated communities of Fair Oaks, Orangevale, Carmichael and unincorporated Placer County. The District’s 2021 adopted annual budget is $20.5 Million. The District currently employs 36 full-time staff members, plus part-time staff. The District is governed by a three member Board of Directors and led by a senior management team. Of the 36 full-time regular employees, over one-third of CHWD staff have post-secondary degrees. As stewards of the community’s water supply, the Citrus Heights Water District conducts its affairs with the highest ethical standards by emphasizing accountability, integrity, and collaboration. To achieve this goal, the District strives to create a team-oriented and safe work environment that empowers its staff, and supports pursuits for professional growth. Ultimately, the goal is to provide responsive service to the District’s rate-payers.

Connections working at Citrus Heights Water District