Earnable Performance Pay After Step 5 up to 3%
The Customer Account Manager will plan, organize, and coordinate customer service operations to support the Sewer, Water, and Recreation and Parks Divisions including management of the revenue cycle for Sewer and Water. Manages administrative functions such as administrative work in answering phones, receiving the public, providing customer assistance, accounting functions such as cashiering, data processing, reconciliations, and receiving materials and goods. Provides training, coaching, mentoring, development, and performance evaluations to each Customer Service team member. Develop and administer processes for billing, receipts, customer account receivables, account reconciliations, cash controls, and customer service. Manage counter plan review, interpret, enforce, and disseminate District ordinances. Performs periodic audits, analyzes utility billing data for varied uses including consumption trends and audits. Serve as liaison to Placer County Planning Department, and other County Departments. Participates in Cost of Service Studies and prepares and monitors Customer Service Division budget.
The successful candidate will have demonstrated expertise in managing Revenue Cycles, Customer Service functions and assigned team members, has the knowledge, skills, and abilities to perform complex accounting functions and systems, data processing, analytical skills, and has excellent communication. Ability to work independently exercising judgment and initiative.
To learn more about this exciting opportunity visit www.ntpud.org/jobs or call Sandra at 530-553-5413. To apply please submit a District application, resume, and cover letter to Human Resources or Email firstname.lastname@example.org or mail to PO Box 139, Tahoe Vista, CA 96148. This position is open until filled.
Minimum qualifications of the job for education and experience include any combination of the following: Bachelor's Degree in Finance, Accounting or related field, and 5-7 years managing fiscal, budget, and customer service matters in a public utility setting.
North Tahoe Public Utility District
The North Tahoe Public Utility District (NTPUD) was formed in 1948 under the State of California Public Utilities Code to provide sewer services to the residents of the north shore of Lake Tahoe. The District’s boundaries range from the Nevada state line in Crystal Bay to Dollar Hill. Our service area includes the communities of Kings Beach, Tahoe Vista, Brockway Vista, Carnelian Bay, Cedar Flat and Agate Bay.
In November of 1967, water services were added to the District’s responsibility with the Recreation and Parks Department being created in 1968. The District manages and maintains most of the public beaches in our service area as well as the North Tahoe Regional Park in Tahoe Vista.
The North Tahoe Event Center is also owned and managed by the District.
The District currently serves 5,524 sewer connections and 3,871 water connections.