Under direct supervision, performs a variety of administrative and technical engineering duties in support of the services and activities of the Engineering Department; provides maps of water and wastewater system locations, construction service availability letters, and fire flow tests to customers and/or contractors; receives, logs, and processes water and wastewater permits; updates GIS and GIS maps using collected data from new constructed facilities; keeps and maintains appropriate engineering records; assists with the design of District facilities and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from the Engineering Manager. No direct supervision of staff is exercised.
This is the intermediate-level class in the engineering support series with responsibilities spanning a variety of routine public counter duties, permit processing, GIS, AutoCAD pipe design and other routine technical and administrative duties in support of the Engineering Department. Performs work such as performing basic engineering calculations, assisting in field surveys and investigations, and updating maps and drawings, in addition to performing office and field work related to assigned engineering projects and programs. Incumbents in this class perform technical duties within established procedures and guidelines and are required to use discretion, initiative and independent judgment.
This class is distinguished from Engineering Technician II in that the latter is a higher-level class in the series and performs more complex technical and analytical engineering support duties. This class is further distinguished from administrative class series by the specific technical duties in addition to standard office support duties.
Examples of ESSENTIAL JOB FUNCTIONS (Illustrative Only)
Provides office visitors and telephone callers with a variety of information about District and Department policies, services, and procedures; gathers, compiles, computes and prepares information for a variety of reports and records.
Processes and issues over-the-counter water and wastewater permits for new construction and remodels; receives applications and verifies their completeness; prepares permit applications and plans that require plan checking, assembles plans in specific order with all appropriate attachments, determines fees from maps and tables, and distributes/routes all documents to the appropriate staff.
Assists customers and/or contractors with fire flow tests.
Provides maps of water and/or wastewater locations to customers and/or contractors.
Processes Service Availability applications; drafts Service Availability letters for new construction and remodels.
Creates maps in AutoCAD software detailing the locations of water meters within the District.
Provides support to District Engineer in preparation of Board presentations and memos, by providing attachments and other necessary materials.
Operates a variety of office equipment including a computer, a copier, and a fax machine; database and spreadsheet software applications; performs data input and retrieves information.
Prepares and maintains a variety of complex spreadsheet reports; originates, recommends and develops reports, forms, formats and procedures.
Maintains and stores a variety of files, logs, records, and reports related to departmental operations and activities; periodically reviews records and files; purges files in accordance with applicable laws, regulations and guidelines.
Responds to customer complaints and inquiries regarding a variety of issues; follows up with customers; drafts and sends correspondence as needed.
Responsible for maintaining District rain gauges and data collection.
Assists in the preparation of plans pertaining to the construction, maintenance and operation of a variety of engineering and capital improvement projects, including collecting all pertinent information to create useful maps.
Performs basic design and drafting duties in connection with District facilities and capital improvement projects.
Maintain engineering files, including plans related to engineering projects; prepares, updates, reproduces and distributes maps, drawings, prints, and other information recorded in GIS.
Assists in creating various maps, exhibits, as-built drawings using AutoCAD and GIS; updates and maintains the District water and wastewater atlas, meter reader maps and standard drawings.
Receives and responds to information requests from the public, consultants, engineering firms, developers, title companies, inspectors and staff for maps and other geographical data; retrieves plans, reports, permits and files as necessary to comply with requests.
Request for proposal development support.
Provide analytics for reporting to regulatory agencies.
May perform construction inspection for smaller District projects.
Assist with Urban Management Plan
Performs other duties as assigned.
Basic civil engineering principles, practices and methods applicable to office work involving the design, construction and maintenance of District projects.
Basic design and construction practices and methods of underground facilities and related District infrastructure, engineering plan types, review practices, and permit filing and approval procedures.
Applicable Federal, State, and local laws, codes, and regulations, including administrative and department policies and procedures.
Technical engineering mathematics. Technical report writing practices and procedures.
Principles and procedures of record keeping.
Modern office practices, methods and computer equipment.
Computer applications related to the work, including computer-aided drafting (AutoCAD) concepts and applications and Geographical Information System (GIS).
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
Prepare a variety of plans, maps and graphic material under Engineering Technician supervision.
Modify engineering drawings, maps, improvement plans and illustrative graphics using AutoCAD software.
Perform standard engineering design under engineering supervision.
Maintain and retrieve a variety of plans, specifications, maps, graphic materials, and technical engineering reports.
Perform responsible administrative and engineering support work with accuracy and speed.
Respond to and effectively prioritize multiple phone calls, walk-in front counter traffic, and other requests for service.
Interpret, apply and explain policies and procedures.
Compose correspondence and reports independently or from brief instructions.
Establish, maintain and research files.
Make accurate arithmetic, financial and statistical computations.
Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
Provide exceptional customer service to the public, coworkers and internal customers.
Maintain accurate logs, records and basic written records of work performed.
Follow department policies and procedures related to assigned duties.
Understand and follow oral and written instructions.
Organize own work, set priorities and meet critical time deadlines.
Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone and in writing.
Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
Establish and maintain effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of twelfth (12th) grade supplemented by college-level course work in civil engineering, drafting, or related field. plus two (2) years of design and technical experience in AutoCAD and GIS in addition to experience in a public agency, including dealing with the public. A.S Degree in a related field is desirable.
Valid California class C driver’s license with satisfactory driving record.
Grade I Water Distribution Operator Certificate issued by the State Water Resources Control Board (SWRCB).
Grade I Collection System Maintenance Certificate issued by the California Water Environment Association (CWEA).
About Lake Arrowhead Community Services District
The District serves approximately 8,300 water customers in the Arrowhead Woods, Deer Lodge Park, and Rimforest, and 10,500 wastewater customers. Initially in the 1920’s and 1930’s the area was mainly a resort with summer cottages. However, over the years, Lake Arrowhead has become an area of permanent, semi-permanent and seasonal character.
BACK TO TOP
1112 "I" Street, Suite 200 Sacramento CA, 95814 877.924.2732 | 916.442.7887