JOB SUMMARY The Medical Respite Program Manager is an RN who is responsible for patient care and program management as well as patient intake in coordination with the local hospitals, or other eligible admitting agency. Responsible for medical case management, coordination of respite services both within the SCHC medical respite facility and in the community, quality improvement, education, and strong advocacy of the program. The Medical Respite Program Manager also ensures the communication of case management plans to patients, families, and other SCHC staff to ensure quality patient care throughout the healthcare continuum and will ensure compliance of the respite program with SCHC policies and procedures. JOB DUTIES AND RESPONSIBILITIES - Primary contact for hospitals and other admitting facilities to discuss specific patient cases and determine eligibility for admittance to program.
- Oversee any program staff including case management staff who focus on connecting patients to housing, job training and other social service resources.
- Counsel and assist the patients and significant others about medical conditions, adherence to medication regimens, and other medically necessary counsel.
- Coordinate the data entry into the Homeless Management Information System (HMIS) and begins the process for coordinated entry.
- Medical case management assisting the client to fulfill recommendations (e.g., referrals, tests, nutritional counseling, substance abuse counseling, special-appointments, etc.).
- Participate in a weekly department meeting to assess medical respite client progress, quality of care given, and the ongoing need and eligibility for respite services.
- Work closely with other departments for the development and implementation of client tracking systems, data processing, service reporting, billing, fee schedules and space planning in accordance with SCHC policies.
- Work closely with the Medical Director to ensure comprehensive program delivery and quality patient care. Assist in the development of goals and objectives for the quality assurance program and ensures compliance with regulations and with clinic standards of quality patient care.
- Coordinate multidisciplinary team meetings and work with staff to analyze, monitor and ensure high levels of quality performance and productivity.
- Participate in teleconferences, conferences or other trainings as appropriate.
- Assure confidentiality of medical records and other client information.
- Monitor and supervise appointment, flow, medical record, patient fee systems and team rounds
- Assist in continuing education for SCHC, the medical respite department and the community.
- Attend required meetings and participate in committees as necessary.
- Participate in professional development activities to keep current with health care trends and practices in medical respite clinical services practice and management.
- Gather data and collaborate on reports monthly, quarterly and annually for fiscal, statistical and planning purposes.
- Perform related work as required.
KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of the scope of practice for RNs, LVNs, and MAs.
- Knowledge of standard nursing care and universal precautions.
- Ability to pass a written medication quiz.
- Ability to use computer applications; including electronic medical record systems to accomplish work.
- Typing 35 WPM or greater.
EDUCATION & EXPERIENCE - Completion of an accredited RN program.
- Current California RN license upon hire and maintain current.
- Current CPR/BLS certification upon hire and maintain current.
PREFERRED - Knowledge of current developments in the field of medical respite and primary care and community medical respite resources.
- Management or charge nurse education and experience.
- Experience in primary care; experience with homeless clients.
- Typing 45 WPM or greater.
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