The San Juan Water District is seeking a new Customer Service Technician.
The Customer Service Technician reports to the Customer Service Manager and is responsible for providing customer service and assistance to the public which includes responding to inquiries and complaints from customers and the general public; receiving and processing payments and fees; processing new connection and permit applications; and performing a variety of administrative tasks.
To be considered, candidates must possess strong communication and customer service skills; be detail-oriented; be able to perform accurate mathematical calculations; possess knowledge of cash handling; and be able to review and understand data from customer information systems regarding revenue, water consumption, fees and charges.
The hourly salary range is $22.65 – $27.19 for the Customer Service Technician I and $24.95 - $29.95 for the Customer Service Technician II. The District offers competitive benefits which include District contribution to CalPERS retirement, medical, dental and vision for employee and dependents; District paid life insurance; 12 paid days of sick leave; 11 paid holidays; and paid vacation depending on length of service.
Customer Service Technician I: High School diploma or equivalent, with college level coursework in accounting, computer operations or customer service and experience working with the public desirable.
Customer Service Technician II: In addition to the qualifications of the I, two semesters of college level accounting courses and one year of responsible experience similar to that of a Customer Service Technician I.
The final filing date is 5:00 p.m. on Monday, December 3, 2018. To be considered for this position, please submit a District application, resume and cover letter, and three professional references to Shellie Anderson at Bryce Consulting.