Under administrative direction from the Director of Administration, the Customer Service Supervisor supervises, assigns, reviews and participates in the work of staff responsible for establishing new accounts, closing accounts, connecting new services, terminating existing services, reading meters and resolving issues with water usage and billings; and to perform a variety of tasks to assure ongoing customer service improvement. Understand water distribution, cash handling and billing procedures; supervise, organize and review the work of lower level staff; select, supervise, train and evaluate staff; Ability to work independently in the absence of supervision; possess time management skills; interpret and explain District policies and procedures; determine when to terminate water service on delinquent accounts; resolve sensitive customer service complaints tactfully and effectively; prepare clear and concise reports; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work including District officials and the general public. This position is a non-exempt, full-time position. See full Job Description for details
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: High school diploma or general education degree (GED); and (5) five years of increasingly responsible experience in customer service including at least three years of supervisory or lead responsibility; or equivalent combination of education and experience.
Additional Salary Information: The District makes a substantial contribution towards medical, dental, vision and life insurance for employees and their families. Other benefits include vacation, sick leave, and deferred compensation programs. The District participates in the PERS (Classic Members 2.5% at 55 or New members 2% at 62) retirement plan, in addition, participates in Social Security.
Apply by 4:00 PM, May 18, 2018. Applications are available at www.rosamondcsd.com. Resumes will not be accepted in lieu of district application; however resumes may be included as an attachment. Please include three (3) professional references. Please mail completed application to: Rosamond Community Services District, Attn: Director of Administration, Lizette Guerrero 3179 35th Street West, Rosamond, CA 93560. Further information about the District and this outstanding career opportunity can be obtained by visiting the District website at: www.rosamondcsd.com or by calling 661-256-3411.
About Rosamond Community Services District
Rosamond Community Services District is a Special District that provides water, sewer, street lighting, graffiti abatement and parks and recreation services to approximately 5,000 customers. Rosamond is located in Kern County, 80 miles north of Los Angeles.