Golden Gate Bridge, Highway, & Transportation District
January 24, 2018
San Francisco, California
96387.20 - 116500.80
Full Time - Experienced
Under the general direction of the Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District’s various enterprise technology systems. The Business Information Systems Engineer works with end-users, vendors, and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.
There are two vacancies in this position. The first of these positions will be responsible for supporting the INIT Computer Aided Dispatch/Radio system. The second position will be responsible for supporting the Maximo and EJ Ward systems.
REQUIRED KNOWLEDGE, SKILLS and ABILITIES: • Ability to support large enterprise applications. • Database experience with Oracle and/or SQL • Experience developing large interface integrations. • Understanding of complex business processes. • Understanding of theories, principles, and practices related to information systems and supported business areas. • Understanding business process and system process modeling, and problem solving techniques. • Understanding of incident, problem, change management, and other Information Systems best practices. • Understanding of project management methodology, techniques, and tools. • Working skills in writing SQL for review and update of Oracle or SQL server relational databases.
• Analyze situations, identify problems, evaluate system changes, determine feasibility, and recommend and implement solutions in a cost effective manner. • Clearly define system integration and interface requirements. • Prepare reports, proposals, presentations, and correspondence in a professional manner. • Establish and maintain professional working relationships with co-workers, supervisors, District staff, and outside vendors. • Meet tight time constraints and frequent deadlines. • Ability to work with a high degree of independence in a dynamic environment supporting the business requirements of multiple business units, customers, and business systems.
• Coordinate the configuration, testing, and implementation of technology solutions. • Explain technical information to both technical and non-technical users. • Develop and provide user education and support documentation. • Know and follows the safety and health rules and safe working practices applicable to the job. • Regular and reliable performance and attendance is required.
DESIRABLE EXPERIENCE: • Experience working in a transportation industry in either the public or private sector. • Experience working within a Citrix environment. • Experience working with large interface integrations. • Experience working with Business Intelligence tools. • Experience with various report writing tools. • Experience working with Computer Aided Dispatch (CAD) Systems • Experience supporting end users with Radio Systems • Experience upgrading large scale enterprise systems
EDUCATION/EXPERIENCE REQUIREMENTS: College level training and experience equivalent to: • College level experience equivalent to a Bachelor’s degree in Computer Science or related major; additional qualifying experience may be substituted on a year per year basis in lieu of a degree. Applicants who do no posses a degree should attach a statement supporting recent qualifying experience. • Four years experience supporting enterprise technology systems highly desirable. • Four years experience providing technical support to large complex enterprise applications and vendor maintained systems. This experience must include working as an internal consultant to end users and as a liaison to vendors. • A minimum of four years experience using relational databases (Oracle/SQL). • Proficiency with Personal Computers and Applications including Outlook, Excel, Word, Power Point, and Access.
Internal Number: PS101234
About Golden Gate Bridge, Highway, & Transportation District
Based in San Francisco, the Golden Gate Bridge, Highway and Transportation District operates the Golden Gate Bridge, and two public transit systems: Golden Gate Transit buses and Golden Gate Ferry. Last year, 38 million vehicles crossed the Golden Gate Bridge and over 9 million customers rode the transit systems.
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